In Patient Department

UNIT WISE BED DISTRIBUTION

1. ADMISSION

Before Admission

Kindly decide your choice of room and inform the Admission & Billing Department.
In case you have been advised surgery,kindly get the date of surgery confirmed by the consultant . Prior allotment of Operation Theatre is required
The Day-Care caters to patients undergoing surgeries/procedures that do not require an overnight stay (07:00 am to 08:00 pm) in the hospital. All minor, intermediate, major procedures eg. Cardiac Catherisation, Cataract with IOL etc. can be performed in the Day-Care. For more information, kindly contact your Consultant/Surgeon or Day-Care receptionist on Tel No: 0218.
For confirming a surgery, you are requested to pay a Reservation Deposit within 72 hours ( 48 hours in case of cardiac patients) of the date of booking or one day prior to admission whichever is earlier.
Only a surgeon/consultant can cancel/postpone a surgery on medical grounds & authorize a refund. Please contact the Admission counter after cancellation.
On the Date of Admission if you don’t receive a call from us on the Tel. No. given by you, you are requested to call on 0218 after 01:00 pm to confirm your bed allocation. Reservation does not confirm the bed of your choice. While all efforts will be made to give bed/class of your choice, this may not be always possible as it will depend on vacation/discharges and medical status of previous occupant.

At Admission

Please present the following…
O.T. Booking form / Doctor’s note for planned cases.
Reservation deposit vouchers, the balance amount or total deposit for medical / surgical cases.
Deposits / Payments are to be made in Cash / Bank Draft / Traveller’s Cheque / Citi Diners, ICICI, Master and VISA cards.
Credit memo / letter with billing class or Identity Card for Emergency Admission to be shown for reference.
R.H . No: if allocated either in OPD or previous admission.
All patients for admission are requested to sign a declaration for payment as per the hospital charges.
Kindly bring the following…
The medicines you are currently consuming and all concerned Medical Reports and X-rays.
A list of any known allergies and sensitivities.
Personal toiletries, slippers / footwear.
Keep some cash for miscellaneous purposes in case of emergency. Please safeguard your valuables & mobile. The hospital will not be liable for any loss of money or valuables.
After telephonic confirmation of bed, the patient may be brought to the hospital. He / She will be given a Admission Number after the formalities. Please quote the same for any enquiry.
We constantly strive to provide you a bed / room as per your needs as quickly as possible. However, sometimes you may face some delay in obtaining an allotment for which we regret any inconvenience caused to you.
At the time of admission if you have not been allocated the bed of your billing choice (higher or lower), kindly give your request in writing to the staff on duty.
Special facilities are provided for Suite, Deluxe, Special class & credit patients. On arrival, please contact the Lobby Receptionist.

After Admission

The bed charges are calculated from 11.00 am to 11.00 am irrespective of the time of admission
After admission the patient can be transferred on written request to higher/lower class subject to the availability of beds. All charges shall be billed for higher class retrospectively. A request for lowering class in ICU will be after minimum 4 days stay, and payment of all dues.
Every Monday ,Wednesday & Friday , a statement for the amount accrued to your account shall be provided. It will be appreciated, if the same is settled within 24 hours. Please note that Admission/Security Deposit is not adjusted against these charges. All deposit receipts are made in the name of the patient.During your stay if you have not received any intimation of amount accrued to your account, kindly contact the Billing counter.
Our pharmacy provides all the medicines for inpatients.We do not permit medicines & consumables from outside. Charity provision is made available for economically weak patients
Please provide accurate and full information about your medical problems, past medical history / medication taken. Inform the doctor or nurse of any sudden changes in your condition. Follow the treatment plan recommended by the medical practitioner.
If your patient has to undergo surgery, kindly get an O.T. Clearance Slip from the Admission/OT booking counter after clearing the outstanding and paying surgery deposit.
We request one relative to be present in the room or ward during a surgery if any.
If patient is required to be transferred to the ICU/ICCU or PICU, the room/bed that patient was occupying prior to the transfer is to be vacated by the attendants.
During the stay of the patient, if an additional deposit requested has not been cleared, the hospital reserves the right to transfer/discharge the patient on Administrative ground.
Please wear hospital clothes throughout your stay in the hospital.
Help in keeping the number of visitors and the noise levels low. We issue only one pass for an attendant in shared / common wards and two passes for Special, Deluxe & Suite classes.
Home food may be permitted on “medical grounds”. Attendant’s meals can be provided in the hospital at extra cost.
We don’t allow outside pillows, blankets, etc. as they may be a source of infection. Visitors are not permitted to sleep on the floor.
Patients can be transferred to any other hospital / government hospital / nursing home in case of non-payment or any other administrative reason, or only if nursing care is required.
Discharge of patient would be authorised as per doctor’s opinion
Please respect hospital and personal property.
Sparing use of Mobile phones will be appreciated.
Consumption of alcohol, smoking and chewing of tobacco is prohibited.

Visiting hours

The visiting hours are as follows
05.00 pm to 07.00 pm – Monday to Saturday
10.00 am to 11.00 am – On Sunday and National Holidays
& 05.00 pm to 07.00 pm (Entry restricted to valid pass holders only)
One additional visitor’s pass (07.00 am – 07.00 pm) per patient is issued by the security department (Valid for three days) on prescribed form available with nursing staff in each ward.
The requisition should be recommended by treating consultant only. Renewal requires fresh recommendation on the form by the treating consultant.
Kindly bring the original pass issued during admission, for renewal of additional pass.
The Visitor’s Pass is “Not Transferable” & if found with any other person then the person whose name is on the pass; the pass will be confiscated & a fine will be imposed.
Children below 15 years are not permitted at patient areas / bed side

2. ACCOMODATION

Room Tariff

Subject To Change*

Bed charges are calculated from 11:00 a.m. to 11:00 a.m. irrespective of the time of admission. If the discharge is delayed beyond 11:00 a.m. till 3:00 p.m. the patient is charged half day’s bed charges for the day.
50% Waiver will be provided for Below Poverty line patient and Patient Holding Yellow/ Kesari Ration cards

GENERAL WARDS

“RAIGAD HOSPITAL ” in its endeavour for providing excellent quality health care for all at very nominal charges , has bed capacity of 340 in General(Median) category range.
These beds are located in A, B, and C wing of your Hospital.

Every ward has one procedure room(Demo) equipped with advanced monitors and surgical instrumentation. Dedicated Clinical, Nursing and Support services available round the clock working towards providing quality patient care, create an environment ideal for speedy patient recovery.

3. DISCHARGE

The doctors alone have the right to discharge a patient
Discharge requests are processed round the clock
Please bring all deposit receipts, and the balance payment for the final settlement of your bills before 10.30 am to avoid half day’s bed charges which are levied after 11.00 am till 03.00 pm.
In case you are discharged on Sunday or on a hospital holiday, you may be required to make an on account payment as decided by the Admission & Billing Department. The final bill will be prepared the next working day. You will be given a Settlement Slip which has to be produced at the time of the final settlement.
Your Summary Report / Discharge Card will be given to you by the floor staff at the time of discharge.
Please surrender the visitors pass at the Billing Department or you will be charged Rs. 200/-.
After the final settlement you will be given a discharge slip in duplicate, one for floor staff & other for the security on your way out.
Kindly vacate the bed as soon as bills are settled.
For follow-up appointments with your consultant, please call 02148-.
Any refund due to you is paid by a refund voucher, which is to be collected from the Billing Section payable at the Bank Counter, during the following timings. Monday to Saturday – 09.00 am to 06.00 pm
During non-banking hours special provision is made for payment through cash counters in the Billing Dept. Refund of more than Rupees Twenty Thousand will be paid by a Crossed Cheque made out in the patient’s name.
If you have a mediclaim policy, you are required to approach the Company directly for reimbursement of your bills for which you will need (i) the final bill, (ii) the detail bill, (iii) the discharge card and (iv) narrative summary. The final and detail bill will be given by cashier on settlement of dues. The discharge card will be given by the ward nurse at the time of discharge and the narrative summary from the Medical Record Dept.(D WING.)/ Ward.

4. GENERAL POLICIES AND SOP (PROCEDURES)

Our emergency department works around the clock. In case of any emergency contact the casualty medical officer on 02148- for the ambulance services.
If you have a mediclaim policy, you are required to approach the Company directly for reimbursement of your bills for which you will need (i) the final bill, (ii) the detail bill, (iii) the discharge card and (iv) narrative summary. The final and detail bill will be given by cashier on settlement of dues. The discharge card will be given by the ward nurse at the time of discharge and the narrative summary from the Medical Record Dept.(D WING )/ Ward.
There are 1.5 times emergency charges for surgeries performed during non-regular hours (Normal working hours are from 8.00 am to 8.00 pm, Monday to Saturday.)
We accept “On Account Deposit” which can be utilized for indoor & OPD services.
The bed charges are calculated from 11.00 am to 11.00 am irrespective of the time of admission.
All patients for admission are requested to sign a declaration for payment as per the hospital charges.
There is no surcharge on the hospital bill, however all foreign nationals and NRIs will be levied 25% surcharge on the gross bill.
Mode of payment is by Indian Currency.To help you encash your dollar orT. Cheque, provision is made through the …………………Bank/…………………. For help contact Admission / Billing Counter.
We do not encourage patient’s relatives to stay overnight with patient’s in shared rooms/wards.
We have telephone facilities @ Rs. 5.00 for every 3 minutes. Please contact the floor staff for the direct telephone number of your room. We also have a Telecommunication Centre in the main lobby.
To facilitate patients who need to call on STD/ISD this facility has been introduced through Telephone Operators for the patients of MEDIAN-A / SPECIAL / DELUXE / SUITE billing class in the room.The call charges will be computed and billed on discharge.The call charges will not be reimbursed by Corporate/T.P.A.
Only the billing department processes all inpatient payments.
Our pharmacy provides all the medicines for inpatients.We do not permit medicines & consumables from outside. Charity provision is made available for economically unaffording patients.
Pending reports are to be collected from the centralized reports counter on the ground floor of the “RAIGAD HOSPITAL”between 8.00 am to 8.00 pm, Monday through Saturday.
We provide care with dignity, consideration and respect for privacy / confidentiality.
The names of all professionals / staff are displayed on name plates worn on the uniform, if you have any clarification regarding any procedure, you may contact them.
To help us serve you better kindly spare your valuable time to fill up the feedback form, to enable us to give quality healthcare.
Children below 15 years are not permitted at patient areas / bed side

Additional Visitor’s Pass

One additional visitor’s pass (07.00 am – 07.00 pm) per patient is issued by the security department (Valid for three days) on prescribed form available with nursing staff in each ward.
The requisition should be recommended by treating consultant only. Renewal requires fresh recommendation on the form by the treating consultant.
Kindly bring the original pass issued during admission, for renewal of additional pass.
The Visitor’s Pass is “Not Transferable” & if found with any other person then the person whose name is on the pass; the pass will be confiscated & a fine will be imposed.

Visiting hours

The visiting hours are as follows
05.00 pm to 07.00 pm – Monday to Saturday
10.00 am to 11.00 am – On Sunday and National Holidays
& 05.00 pm to 07.00 pm (Entry restricted to valid pass holders only)

The requisition should be recommended by treating consultant only. Renewal requires fresh recommendation on the form by the treating consultant.
Kindly bring the original pass issued during admission, for renewal of additional pass.
The Visitor’s Pass is “Not Transferable” & if found with any other person then the person whose name is on the pass; the pass will be confiscated & a fine will be imposed.
Children below 15 years are not permitted at patient areas / bed side

ANY DISCOUNTS/ WAIVER CAN BE PROVIDED BY TRUSTEES ONLY, HOWEVER PRIOR RECOMMONDATION OF CEO/ MS IS MANDATORY